Whayne Supply

Whayne Supply
Order Processing Procedures & Policies

Ordering Procedures

Orders may be placed by phone 1-502-774-4441 or Internet at www.sprayparts.com. To expedite your parts ordering process, have the Ag-Chem part number. When ordering machine related parts, have make, modal, year and serial number for your machine. If purchase orders are required by your company, please provide that to us.

Minimum Order

Minimum invoice charge is $10.00 net, exclusive of prepaid transportation and insurance costs.

Terms

Open accounts are established after satisfactory credit verification has been obtained. If you desire an open account, please complete an online credit application. After satisfactory credit verification has been established, future orders can be processed on open account. Initial orders will be shipped on cash or C.O.D. basis until your credit line has been established. Terms of sale are indicated on all invoices and are subject to payment accordingly. A $25.00 service charge will be applied to all non-sufficient fund checks.

Sales Tax

All orders are subject to the applicable taxes of the state the order is shipped to. If you are exempt, either a signed agricultural exemption or resale exemption certificate must be sent to us. All applicable taxes will be charged if your signed certificate is not on file with us.

Prices

Prices are subject to change without notice and will be processed according to the prices in effect at the date of, unless notified otherwise. Whayne Supply reserves the right to make changes in design, material, specification, or price without notice, or liability there of.

Damaged Merchandise

All merchandise shipped by Whayne Supply is packed and inspected before shipment. Check merchandise immediately upon receipt. If merchandise is damaged in transit, it is your responsibility to file a claim with the delivery carrier. Damage to a shipping carton or shortages should be noted on the freight bill and a claim should be filed immediately with the delivery carrier. Any concealed damage noticed when merchandise is removed from shipping should be immediately reported to the delivery carrier. Please report to Whayne Supply any shortages in your parts shipment within 48 hours of receipt.

Shipments

United Parcel Service, Parcel Post, Federal Express, (150 lb weight limit) and Air Freight will be prepaid and invoiced to the customer. Shipments made by common carrier will be invoiced unless otherwise specified. All orders signed for by a customer representative will be assumed to be complete orders.

Emergency Freight Shipments

Shipments requiring Whayne Supply to make deliveries to Airport or Bus Terminals will incur additional charges. Call Product Support for details.

Will-Call Orders

Please specify a pickup date and location when requesting will-call orders. Will-call orders will be held for ten (10) days. After this period of time, your order will be shipped via the best available method. All orders picked up or delivered by our truck and signed for by the customer's agent are considered complete as signed.

Packaging/Handling Charges

Due to special handling and packing requests on the majority of our shipments, orders for less then 25 pounds will be charged a $4.50 fee and orders of 25 pounds and greater will be invoiced a $6.00 fee. Shipments which require special crating will be invoiced a minimum 10.00 fee and maybe more depending on crate required. Orders shipped by pallet will be invoiced an $8.00 pallet charge. Weight limitations are: Parcel Post 70 lbs. U.S., 35 pounds, Canada ground and 66 pounds Canada air. Maximum weight per package on UPS and bus freight is 150 pounds.

Special Order

All special orders are subject to minimum invoice charge of $25.00. Special order items are priced at Full List Price with no discount allowed. Special order items may not be returned for credit.

Return Policies

No merchandize is to be returned to Whayne Supply for credit, unless authorization is first given by Whayne. To request authorization to return, simply call us at 1-502-774-4441. A customer service representative will issue a return approval and assist with the return process. Upon authorization, the merchandise is then to be returned prepaid, along with the appropriate copies of the complete Material Return Authorization (MRA) form. There will be a 20% restocking charge off the original invoice cost on approved returns. An additional charge will be made if the merchandise is received in less the saleable condition.

All merchandise shipped to Whayne without prior authorization will be returned freight collect. All C.O.D. shipments received without prior authorization will be refused.

Merchandise returned for credit must be accompanied by the MRA. Request to return merchandise for credit must be done within 120 date of invoice.

Warranty

Parts/Components furnished to Whayne Supply by other suppliers/manufactures are subject to the warranty program of that supplier. Warranty is limited to repair or replacement of the part. Warranty will not apply to parts which are subject to accident, alteration or negligent use.

Goods returned to Whayne Supply for warranty processing must be returned freight prepaid.

Limitations and Exclusions

Whayne Supply makes no other representations of warranties, expressed or implied and specifications exclude the implied warranties of merchantability and fitness for particular purpose.

Whayne shall not be liable for special, incidental or consequential of any kind or nature arising out of or in connection with the performance of the equipment or its use by customer nor shall Whayne be liable for any special, incidental, or consequential damages out of or in conjunction with Whayne's failure to perform its obligations hereunder. Whayne's entire liability and the customer's exclusive remedy shall be repair or replacement of parts covered under this warranty as provided herein.

International

All prices are displayed in US dollars. Prices can be displayed in Canadian dollars by selecting the option under your account information. On purchase via credit card, actual shipping charges will be added.

E-Commerce Security

We employ the latest 128-bit encryption technology in all areas of the site, which require you to provide your personal or account information. These include online ordering, order status, catalog request and most contest forms. This is done to protect you from unauthorized use of the information you are sending to our server. To make sure you have the latest security features on your browser download and install the latest version of your favorite browser, Microsoft Internet Explorer or Netscape Communicator.

Privacy Issues

We respect your privacy. SprayParts.com uses cookies to enhance your shopping and browsing experience. The text in a SprayParts.com cookie, by itself, only tells us that you have visited our site before. It does not store any personal information such as your e-mail address, street address or phone number.

Copyright

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